After sellers have done setting the Automated Invoice (Live-Selling) when a product has been MINE by the customers, sellers are responsible to set the automatic order invoice before sellers go live selling. Setting this up will give the sellers the ability to set conditions for creating order invoices and sending invoices to the customers. It will also reduce the problem of an insufficient number of products or stock products. It also identifies customers who didn't follow the conditions of "MINE" the products, such as not specifying the desired product code. Typing the wrong product code and etc. It will help the sellers to collect all the "MINE" comments and complete the online live selling perfectly.
Automated Invoice
1. Go to "Settings"
2. Choose "Automated Invoice (Live-Selling)"
3. Choose "ON" Setting "MINE on Photo or Inbox" or "MINE on Video or Facebook Live"
* "MINE on Video or Facebook Live" can be used only in the Pro package and above.
4. Press "Edit" to change the typing method for ordering. By default, it is "Type MINE followed by product code and quantity".
Typing to place an order
Sellers can choose how to type orders as follows:
- Type MINE followed by the product code and quantity. Customers must always type MINE in front of the product code to order, for example, MINE a001 3
- Type only the product code and quantity. Customers do not need to type MINE in front of the product code to order, for example, a001 3 or Mine a001 3.
Setting up an automatic create order invoice page
1. In case of products available to deliver: (1) Product In Stock (2) Product Out of Stock but Open for Orders (3) Products that are not enabled for automatic stock cut-off
There are 3 parts
-
- Create an order
- Shipment
- Reply Message (It's the same reply message when sending invoice)
Sellers can choose to create order invoices as follows:
- Create an order invoice that is not yet paid (Invoicing system and sending invoice automatically): When customers type MINE, space then followed by the product code, the system will create an order invoice and will show "not paid" status and add the product automatically to the invoice immediately.
- Create a draft invoice: When customers type MINE, space then followed by the product code, the system will create an order invoice and will show "draft" status automatically, but not yet sent to customers.
2. In case of product is out of stock: When the customer enters the correct product code but the product is not ready to ship
It consists of 2 parts
- Create order invoice
- Reply Message
- Do not create an order invoice: The system will not create any order invoice
- Create draft order invoice (invoice will not be sent to customers): The system will create a draft invoice but will not be sent to the customer.

- Create order invoice
- Reply Message

- Not Create Order Invoice: When typing MINE or MINE followed by the product code (SKU), but the system does not find the product code (SKU), the system will not create an order invoice.
- Create draft order invoice (invoice will not be sent to customers): When typing MINE or MINE followed by the product code (SKU), but the system does not find the product code (SKU), the system will automatically create a draft order invoice but will not be sent to the customers.


Sellers can choose whether customers will type or not to type MINE before the product code as it follows:
- In case sellers want their customers to type MINE in front to place order: Customer needs to type MINE then space or without space followed by product code then either with space without space or use "/" and followed by the number of products (except if the customer only orders one). It can also be both uppercase or lowercase English characters.
- In case of sellers don't want their customers to type in MINE to place an order: Customers can type "[product code][quantity]" or "MINE [product code][quantity]" without creating an order invoice. If customers just type "MINE" or "wrong product code" or "MINE + wrong product code" the order won't be generated.
A01/2
A01/1
In the case of setting only to type the product code and quantity, customers don't need to type MINE in front |
- "MINE [product code]": Type MINE space and follow by the product code. For example, MINE 01Blue, mine 01Blue or mine 01blue etc.
- "MINE[product code]": Type MINE without space followed by the product code. For example, MINE01Blue, mine01Blue or mine01blue etc.
- "MINE [Product Code] [Quantity]": Type MINE, a space, followed by the Product code and followed by the number of pieces. For example, “MINE 01Blue 2", "Mine 01blue 2" or "mine 01Blue 2", etc.
- "MINE[Product Code][Quantity]": Type MINE without spaces, followed by the product code and followed by the number of pieces. For example, “MINE01Blue1”, “Mine01blue1” or “mine01Blue1” etc.
- "MINE[Product Code]/[Quantity]": Type MINE without spaces, followed by the product code, slash followed by the number of pieces. For example, “MINE01blue/1”, "mine01Blue/1" or "Mine01Blue/1", etc.
- "MINE [Product Code]/[Quantity]": Type MINE, a space, followed by the Product code, slash followed by the number of pieces. For example, “MINE 01blue/1”, "mine 01Blue/1" or "Mine 01Blue/1", etc.
2) If the customer type only the product code without MINE keywords such as "A101" (this will be treated as a comment under the general post and the system will not create an order invoice. Learn more from Page365)


