When order status updates, Page365 system automatically sends messages to customers to let them know the status of order. The store doesn't have to keep informing each customer as it might be a waste of time. You will have more time to chat, manage stock, or ship products. In addition, it also contributes to credibility and professional image of the store.
Generally, the system has default message settings for stores. If you want to auto-correct the message to your own format, it can be done by
- Go to "Settings"
- Select "Auto-reply system"
- Select "Invoice Status" section > click "Edit" > edit only required text while retaining the information that system needs to auto-identify, such as [order_no], [tracking_code] or [tracking_url].
- Click "OK" to confirm settings or "Cancel" to reject settings.
Note: This function is only available in Solo, Pro, SME, and Enterprise packages, and above. Upgrade to use this function.
For further information, you can contact the Page365 staff directly.